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Terms of Service

Last updated: December 15, 2024

Home / Terms of Service

1. Acceptance of Terms

Welcome to Shenzhen Xinerxin Trading Co., Ltd. ("Xinerxin," "we," "us," or "our"). By accessing or using our website at xinerxinco.com (the "Site"), our mobile applications (the "Apps"), or any of our services, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Xinerxin.

If you do not agree to these Terms, you may not access or use our services. By using our services, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using our services on behalf of a company or other organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Xinerxin provides a range of services including but not limited to:

  • Mobile App Management: Publishing, management, and optimization services for mobile applications on platforms including Google Play, Apple App Store, Huawei AppGallery, Samsung Galaxy Store, Amazon Appstore, OPPO App Store, Vivo App Store, Xiaomi GetApps, and other app marketplaces.
  • App Monetization: Integration of advertising networks and platforms including Google AdMob, Facebook Audience Network, Unity Ads, AppLovin, ironSource, Mintegral, ByteDance/Pangle, Tencent Ads, and other advertising partners.
  • Supply Chain Solutions: Procurement, logistics, inventory management, and distribution services.
  • Product Distribution: Distribution of electronics, hardware, daily necessities, agricultural products, and other goods.
  • Import/Export Services: International trade services including customs clearance, documentation, and regulatory compliance.
  • Business Consulting: Strategic consulting services for market entry, expansion, and operational optimization.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Accounts

Some of our services may require you to create an account. When you create an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

4. User Conduct and Responsibilities

You agree not to use our services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Infringe on intellectual property rights, including copyrights, trademarks, and patents
  • Distribute malware, viruses, or other harmful code
  • Engage in fraudulent or deceptive practices
  • Harass, abuse, or harm other users
  • Upload or transmit inappropriate, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with the proper functioning of our services
  • Use automated tools to access our services without permission
  • Collect user information without consent
  • Engage in spamming or unsolicited marketing
  • Violate the terms of any app store or advertising platform

5. Mobile Application Terms

5.1 App Store Compliance

Our mobile applications comply with the terms and conditions of all major app stores:

  • Google Play: Google Play Developer Distribution Agreement, Developer Program Policies, and all applicable laws.
  • Apple App Store: Apple Developer Program License Agreement, App Store Review Guidelines, and Human Interface Guidelines.
  • Huawei AppGallery: Huawei Developer Agreement and AppGallery Review Guidelines.
  • Samsung Galaxy Store: Samsung Developer Agreement and content policies.
  • Amazon Appstore: Amazon Developer Distribution Agreement and content guidelines.
  • OPPO App Store: OPPO Developer Agreement and review standards.
  • Vivo App Store: Vivo Developer Agreement and policies.
  • Xiaomi GetApps: Xiaomi Developer Agreement and compliance requirements.

5.2 Age Restrictions

Our mobile applications may have age restrictions based on content and functionality:

  • General Apps (Ages 3+/4+): Apps suitable for all ages without parental supervision required.
  • Teen Apps (Ages 12+/13+): Apps with mild content that may be suitable for teenagers with parental guidance.
  • Mature Apps (Ages 17+/18+): Apps with adult themes, significant advertising, or in-app purchases that require user verification of age.

By downloading or using our applications, you confirm that you meet the age requirements for the specific app. Parents and guardians are responsible for ensuring minors use apps appropriate for their age.

5.3 Parental Controls

We support parental control features across platforms:

  • Google Family Link for Android devices
  • Screen Time and parental controls for iOS devices
  • Family sharing and purchase restrictions
  • Parental verification for age-restricted content

5.4 In-App Purchases

Some of our mobile applications offer in-app purchases, including:

  • Virtual currency and items
  • Premium features and subscriptions
  • Ad-free experiences
  • Content unlocks and upgrades

All in-app purchases are final and non-refundable unless otherwise required by law. You can manage and disable in-app purchases through your device settings.

5.5 Advertising in Mobile Apps

Our mobile applications may display advertisements from third-party networks:

  • Splash Ads: Full-screen advertisements during app launch
  • Interstitial Ads: Full-screen ads at natural transition points
  • Rewarded Video Ads: Voluntary video ads for in-app rewards
  • Banner Ads: Persistent rectangular advertisements
  • Native Ads: Content-matched sponsored advertisements
  • Playable Ads: Interactive demo advertisements
  • Offerwall Ads: Multi-offer reward advertisements

These advertisements support the free distribution of our applications. You can control ad personalization through your device settings.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and trademarks, are owned by Xinerxin or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of our services without our prior written consent. Unauthorized use of our intellectual property may violate copyright, trademark, and other laws.

6.2 Your Content

You retain ownership of any content you submit, post, or display on or through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with providing our services.

You represent that you own or have the necessary rights to submit content and that such content does not infringe on any third-party rights.

6.3 DMCA and Copyright Notices

We respect the intellectual property rights of others and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyright has been infringed, please provide our designated agent with:

  • Your physical or electronic signature
  • Identification of the copyrighted work claimed to be infringed
  • Identification of the material that is claimed to be infringing
  • Your contact information
  • A statement of good faith belief that the use is not authorized
  • A statement under penalty of perjury that the information is accurate

Send DMCA notices to: support@xinerxinco.com

7. Advertising and Third-Party Services

Our services may include advertisements from third-party advertising networks. These third parties may collect information about you and use tracking technologies. We are not responsible for the privacy practices or content of these third parties.

We work with various advertising platforms, and their use of your information is governed by their respective privacy policies. We encourage you to review the privacy policies of these third parties.

8. Payment Terms

8.1 Fees and Pricing

Some of our services require payment. All fees are quoted in the currency specified and are exclusive of applicable taxes unless stated otherwise. Prices may be changed at our discretion with reasonable notice.

8.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment platforms. By providing payment information, you represent that you are authorized to use the designated payment method.

8.3 Billing and Invoicing

Recurring charges will be billed in advance. You are responsible for providing complete and accurate billing information. We reserve the right to suspend services for unpaid invoices.

8.4 Refunds

Unless specifically required by law, all payments are non-refundable. We may consider refund requests on a case-by-case basis at our sole discretion.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XINERXIN AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • DAMAGES ARISING FROM THE USE OR INABILITY TO USE OUR SERVICES
  • DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR UNAUTHORIZED ACCESS
  • ERRORS, INACCURACIES, OR OMISSIONS IN CONTENT OR SERVICES

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
  • IMPLIED WARRANTIES OF NON-INFRINGEMENT
  • WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

WE DO NOT WARRANT THAT:

  • OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
  • THE RESULTS FROM USING OUR SERVICES WILL BE ACCURATE OR RELIABLE
  • THE QUALITY OF SERVICES WILL MEET YOUR EXPECTATIONS
  • ANY ERRORS OR DEFECTS WILL BE CORRECTED

11. Indemnification

You agree to indemnify, defend, and hold harmless Xinerxin and our affiliates, officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any rights of a third party
  • Your negligent or wrongful actions
  • Any content you submit or transmit

We reserve the right to assume the exclusive defense of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions. For users located in the European Union, this shall not affect any mandatory consumer protection rights you may have under the laws of your country of residence.

12.2 Dispute Resolution

Any dispute arising from or relating to these Terms or our services shall be resolved through:

  • Negotiation: Good faith attempts to resolve disputes through direct communication
  • Mediation: Non-binding mediation before a mutually agreed mediator
  • Arbitration: Binding arbitration under the rules of the Shenzhen International Arbitration Commission (SIAC) or other agreed arbitration institution
  • Litigation: Courts of competent jurisdiction in Shenzhen, China (or as required by applicable law)

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12.4 Geographic Restrictions

Our services may not be available in all jurisdictions. Users accessing our services from outside China are responsible for compliance with local laws. We make no representation that our services are appropriate or available for use in any particular jurisdiction.

13. International Users

Our services are accessible internationally. By using our services, you consent to the transfer of your information to countries outside your country of residence, including China, for processing in accordance with these Terms and our Privacy Policy.

Users from certain jurisdictions may have additional rights under local laws, including but not limited to:

  • European Union users under the General Data Protection Regulation (GDPR)
  • California residents under the California Consumer Privacy Act (CCPA)
  • United Kingdom users under UK GDPR
  • Users in other jurisdictions with applicable data protection laws

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Updating the "Last updated" date at the top of these Terms
  • Sending an email notification to registered users
  • Providing notice through our applications

Your continued use of our services after such modifications constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using our services.

15. Termination

15.1 Termination by You

You may terminate your account or stop using our services at any time. To close your account, please contact us at support@xinerxinco.com.

15.2 Termination by Us

We may suspend or terminate your access to our services, with or without notice, if:

  • You violate these Terms
  • You engage in illegal or fraudulent activities
  • You fail to pay fees when due
  • We believe your actions may cause legal liability
  • We discontinue the service or part of the service
  • We are required to do so by law

15.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. We are not liable for any damages or losses resulting from termination. Sections that by their nature should survive termination will survive, including but not limited to: Intellectual Property, Limitation of Liability, Disclaimer of Warranties, Indemnification, and Governing Law.

16. Export Control and Compliance

You agree to comply with all applicable export control laws and regulations, including:

  • U.S. Export Administration Regulations (EAR)
  • European Union dual-use item regulations
  • China Export Control Law
  • United Nations Security Council resolutions

You represent that you are not located in, under control of, or a national or resident of any country subject to comprehensive sanctions or export restrictions.

17. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and Xinerxin concerning your use of our services and supersede all prior agreements, communications, and proposals, whether oral or written.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Xinerxin.

21. Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign or transfer these Terms, or any rights or obligations hereunder, at any time without your consent to:

  • An affiliate
  • A successor in a merger, acquisition, or sale of assets
  • Any other entity in connection with a corporate reorganization

22. Contact Information

If you have any questions about these Terms of Service, please contact us:

Shenzhen Xinerxin Trading Co., Ltd.
204, No.11, Floor 2, Wenjin Market Comprehensive Building,
No.10, Beidou Road, Wenhua Community,
Huangbei Sub-District, Luohu District,
Shenzhen, 518000, CN

Email: support@xinerxinco.com
Key Accounts: gaoqiang@xinerxinco.com
Website: www.xinerxinco.com

Xinerxin

Leading provider of mobile app management solutions and global trading services.

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